Our Commitment to Your Privacy

At Ridley’s Mowing and Gardening, we take your privacy seriously. As a locally owned property maintenance business operating across the Hunter region, we understand that whether you are a residential homeowner, a commercial facility manager, or a strata committee member, you expect your personal and business information to be handled securely and ethically.

This Privacy Policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). The APPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.

What is Personal Information and Why Do We Collect It?

Personal Information is information or an opinion that identifies an individual. In the course of operating our property maintenance business, we collect information that allows us to provide accurate quotes, schedule our services, and process invoicing.

Examples of Personal Information we collect include:

Names and job titles (e.g., Strata Manager, Facility Coordinator).

Residential and commercial property addresses.

Email addresses and telephone numbers.

Billing details and payment records.

Information regarding property access (e.g., gate codes, security instructions).

Photographs of your property (taken strictly for quoting purposes, before-and-after service records, or health and safety compliance).

We collect this information for the primary purpose of providing our mowing and gardening services to you, managing your account, and marketing our business locally. We do not collect sensitive information (such as health details or political affiliations).

How We Collect Your Personal Information

We collect your information in straightforward ways. This includes when you fill out the contact or quoting forms on our website, when you call our team directly, when you send us an email, or when we meet you on-site for a property assessment. We may also collect information from third parties, such as real estate agents or body corporate managers who engage our services on your behalf.

Disclosure of Personal Information

We are a local business, not a data broker. We absolutely do not sell, trade, or rent your Personal Information to third parties. Your Personal Information is only disclosed in highly specific circumstances, including:

To our employees and contracted operators who require the information to locate your property and safely complete the scheduled work.

To third-party service providers who assist us in running our business. This includes our secure scheduling software, our cloud-based accounting platform, and our website hosting provider.

Where required or authorised by Australian law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, unauthorised access, modification, or disclosure.

Digital information is stored in secure, password-protected cloud-based systems. Our team only accesses the data necessary to perform their daily duties.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, standard client files and invoicing records will be kept by us for a minimum of seven years to comply with Australian Taxation Office (ATO) requirements.

Website Data and Cookies

When you visit the Ridley’s Mowing and Gardening website, we may collect certain information such as browser type, operating system, and the website visited immediately before coming to our site. This information is used in an aggregated manner to analyse how people use our site so that we can improve our service.

We may also use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. You can choose to reject cookies by changing your browser settings, though this may prevent you from taking full advantage of our website.

Access to Your Personal Information

You may access the Personal Information we hold about you and update or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Ridley’s Mowing and Gardening will not charge any fee for your access request. In order to protect your Personal Information, we may require identification from you before releasing the requested details.

Maintaining the Quality of Your Personal Information

It is important to us that your Personal Information is up to date. If you find that the information we have is inaccurate (for example, if you change your phone number or move to a new property), please advise us as soon as practicable so we can update our records and continue to provide reliable service.

Policy Updates and Contact Details

This Policy may change from time to time and is available on our website. If you have any queries or complaints about our Privacy Policy, please contact our team directly.

Privacy Enquiries

If you have questions regarding how we handle your data, please get in touch.

Contact Our Team